How to Disconnect Remote Vehicle Access
Certain state laws provide victims of domestic violence with the right to make a direct request to Bentley to terminate a person’s access to connected vehicle and location data. Bentley will evaluate requests from residents of other states on a case-by-case basis.
If you are a victim of domestic abuse and would like to terminate a person’s access to your connected vehicle service (including the ability to view a vehicle’s location), please follow these instructions:
Send an email to dpo@bentley.co.uk with the subject line [“EMERGENCY DISCONNECT”]. Identify whose access you would like to terminate. Please be sure to include the following information:
Required for Louisiana residents:
• Your Vehicle Identification Number (VIN).
• A certified copy of a protective order or a temporary restraining order against the person whose access you wish to terminate that has been signed by a judge, hearing officer, or commissioner (or any other official document showing that the person committed domestic abuse, sexual assault, or stalking).
• Proof of your ownership interest in the vehicle or a certified copy of a judgment that provides exclusive use of the vehicle regardless of ownership.
Required for residents of California, New York, and other states:
• Your Vehicle Identification Number (VIN).
• Proof of legal possession of your vehicle, for example through (1) legal title to the vehicle, (2) a lease agreement, and/or (3) a dissolution decree, temporary court order, or domestic violence restraining order that awards you possession or exclusive use of the vehicle.
• IN NEW YORK ONLY: A written attestation that you are a victim of domestic violence (as defined below*). In New York, if you are unable to provide proof of legal possession as requested above, you may also provide proof that you and the owner of the vehicle were married at the time the vehicle was bought or leased,
Optional:
• Email address of whose access you would like to terminate
Unless otherwise specified here, your information is subject to Bentley’s Privacy Statement. All documentation submitted will be treated as confidential and deleted within 90 days of completing your request. We will not share this information with any third party without your affirmative consent, unless sharing is necessary to complete the disconnection or in response to a court order or warrant.
Upon receipt, we will send you a confirmation email to acknowledge your request. We will review your request and contact you by email if we need additional information, or to tell you that your request has been approved or denied.
*A victim of domestic violence is any person over the age of sixteen, any married person or any parent accompanied by his or her minor child or children in situations in which such person or such person's child is a victim of an act which would constitute a violation of the penal law, including, but not limited to acts constituting disorderly conduct, harassment, aggravated harassment, sexual misconduct, forcible touching, sexual abuse, stalking, criminal mischief, menacing, reckless endangerment, kidnapping, assault, attempted assault, attempted murder, criminal obstruction of breathing or blood circulation, strangulation, identity theft, grand larceny or coercion; and (i) such act or acts have resulted in actual physical or emotional injury or have created a substantial risk of physical or emotional harm to such person or such person's child; and (ii) such act or acts are or are alleged to have been committed by a family or household member.
