FAQs

Q. How much do the My Bentley services cost?
A. The primary service licences supplied with your vehicle are inclusive for three years at no additional cost, except for Private eCall which is provided for ten years. If new services become available these may be offered and may be chargeable.

Note: My Bentley Service is dependent upon the Vehicle having an operational mobile connection. Mobile Network Operators discontinue their networks overtime. If this occurs, your service will be affected, and you may not get the Services.

Q. What happens to the My Bentley services after three years?
A. You will be notified beforehand that your service licences are due to expire. You will need to contact your local Retailer to find out the available renewal options.

Q. How do I check the expiry date of my service licences?
A:You can check the licence expiry dates through the vehicle Infotainment system.

Bentayga 21MY: From the Infotainment system homepage select Settings > General > Licence periods. Bentayga 17MY-20MY/Hybrid: From the My Bentley homepage select the Options icon > Licence information.

Q. Can I get the My Bentley services on all Bentley vehicles?

A. No, the My Bentley services are only available on selected models. Please click here for more information.

Q. What if I only want to use some of the My Bentley services?
A. You have the option to deactivate individual services (remote services only). You can do this from within the My Bentley app: On the app Dashboard, select the Info icon > Service Management.

Apple CarPlay® is a smarter and safer way to use your iPhone® in the vehicle. CarPlay® takes the things you want to do with your phone whilst driving and puts them right on your car's built-in touch screen Infotainment display. You can get directions, make calls, send and receive messages, and listen to music, all in a way that allows you to stay focused on the road.

FAQs
 

Q. What is Apple CarPlay®?
A. CarPlay® is a technology for the display and handling of certified Apple® iOS smartphone apps through the vehicle's Infotainment touchscreen. For more information on supported apps, please visit www.apple.com/ios/carplay.
 

Q. How do I use CarPlay®?
A. For Bentayga 21MY+, Wireless Apple CarPlay is available. For all other models, simply connect your iPhone® to the car (via the USB port) using the appropriate cable supplied with

your device. Once you have done this, an authorisation prompt will appear on the vehicle Infotainment screen which you will need to read and accept in order to continue.

Q. Does my iPhone® support CarPlay®?
A. For availability of CarPlay by country, please visit www.apple.com/ios/feature-availability/#apple-carplay.

Q. Which iPhones are compatible?
A. Only iPhone® 5 onwards and iOS 7.1 or higher are compatible with this technology.

Q. Do I need to install any software on my iPhone®?
A. No, just connect wirelessly or connect your iPhone via the USB port in the vehicle.

Q. Does my iPhone® screen have to remain permanently 'on'?
A. No. When using CarPlay®, the apps continue to run on the iPhone and are only displayed on the touchscreen of your vehicle. After a short while, your phone will switch into standby mode (for energy saving reasons) but the apps will still remain operational via the vehicle touchscreen.

Q. Can I use the virtual assistant, Siri®, with CarPlay®?
A. Yes, as long as the app you are using supports the voice-command operation. Siri can be activated by a long press on the voice command button on your steering wheel.

Q. Will all of my apps be mirrored on the vehicle infotainment touchscreen?
A. For safety reasons, only certified apps are available and operable while driving. The decision to release apps for CarPlay® is controlled by Apple® and the developers according to legal requirements.

Q. Is it possible to link smartphones other than Apple® with this technology?
A. No, only Apple devices are supported by CarPlay®.

Q. How much does CarPlay® cost?
A. CarPlay is included with the My Bentley service offering at no additional cost.

Satellite maps help you find your way by showing real images of the area around you. The app saves these images on your device, so you use less data and they load quickly when you travel your usual routes.

FAQs
 

Q. What is Satellite maps?
A. Satellite maps uses satellite imagery to enhance the appearance of the navigation map. Depending on the model and country of purchase the map provider may vary.

Q. Can I retrieve uploaded satellite images without an active data connection?

A. Yes, once they have been downloaded, satellite images are stored temporarily in a buffer and can also be used offline. The buffer is designed to provide service when connection is lost, and is not long term data storage.

Q. Can I use Satellite maps while driving?

A. Yes, you can use the navigation system with satellite imagery while driving.

Q. What if Satellite maps isn't working?

A. If this service is not working, please check the following:
 

• Data connection is established
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park) 
• SIM card/tethered smartphone has sufficient data allowance available (where applicable)
• SIM card access point settings are configured correctly (e.g. correct network provider selected)
• Privacy mode is off

Online search powered by Google™ lets you search online for specific or unusual locations using a free text field in the vehicle's Navigation system. It works in the same way as a Google internet search returning extensive and up-to-date results including star rating, reviews, opening hours etc. where available.

FAQs

Q. What is Online search?

A. Online search lets you look up a specific location using the My Bentley app or from within the vehicle and set it as a destination in the Navigation system. It works in the same way as a Google™ internet search, with the ability to find unusual destinations using the free text field.

Q. Where does the search data come from?

A. This service is powered by an external provider, Google™.

Q. What type of information is available?

A. Online search provides up-to-date information including name; address; telephone number; opening times; website; customer reviews; images; star rating and distance to destination. Note: Availability of information depends on the level of data held by Google™.

Q. Can I import a custom destination?

A. No, this is not possible. However, you can search and save destinations using the My Bentley app; when searching for a point of interest in the app, use the Add to "App destinations" icon to add it your list of saved locations; all destinations saved in the app will become available in your vehicle whilst the My Bentley app is connected.

Q. What if Online search isn't working?
A. If this service is not working, please check the following:
 

• Data connection is established 
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park) 
• SIM card/tethered smartphone has sufficient data allowance available (where applicable) 
• SIM card access point settings are configured correctly (e.g. correct network provider selected) 
• Privacy mode is off

Real-time traffic information (RTTI) gathers the latest information on traffic flow and incorporates it into the vehicle's Navigation system to help you avoid congestion on your route.

FAQs

Q. What is Real-time traffic information?

A. Real-time traffic information gathers the most up-to-date information on traffic flow and integrates it into the Navigation system.

Q. Where does the traffic data come from?

A. The traffic information is supplied by an external service provider. The data is compiled using anonymous movement profiles of mobile phones, smartphones with online navigation apps and online navigation systems. A certain number of mobile phones and navigation devices must transmit data in order for the traffic situation to be analysed. Only then can a meaningful picture of the traffic situation be obtained. Information from road sensors, traffic control centres and accident reports is also used.

Q. How up-to-date is the information? Will the dispersion of traffic jams also be displayed?

A. Traffic data in this system is updated at least every five minutes. Dispersing congestion is also taken into account and the flow information adjusted accordingly so the driver is always kept up-to-date.

Q. How does it differ from conventional TMC data?

A. RDS -TMC data (Radio Data System - Traffic Message Channel) is received over FM broadcast and is based on traffic reports from automobile clubs, traffic control centres and the police. TMCpro (Germany) and other FM broadcast paid TMC providers e.g. InfoBlu (Italy) also use additional information such as data from inductive loops in the tarmac, sensors attached to bridges and fleet vehicles. Compared to Real-time traffic information, both systems experience considerable delays and are only updated every 30 minutes. Additionally, they do not report dispersion of congestion, this just disappears after a certain amount of time.

Q. What do the various road colours on the map mean?

A. When Real-time traffic information is active, the roads on your route will be overlayed in red, amber or green according to the level of congestion:

Red - Heavy traffic

Amber - Moderate traffic

Green - Normal traffic

Q. What if Real-time traffic information isn't working?

A. If this service is not working, please check the following:
 

• Data connection is established 
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park) 
• SIM card/tethered smartphone has sufficient data allowance available (where applicable) 
• SIM card access point settings are configured correctly (e.g. correct network provider selected) 
• Privacy mode is off

Map update allows you to upgrade your maps over-the-air, hassle-free. You can check for updates and download new maps as required.

FAQs

Q. What is Map update?

A. Map update will notify you when an updated road map is available for your region. Alternatively, you can manually request an update for a country or region that you are travelling to.

You can continue using the Navigation system while the new map downloads in the background. You will receive a notification once the map is fully downloaded and ready to use.

Q. Can I update maps for a different country?

A. Yes, if you are travelling to a different country or region you can check to see if an updated road map is available. You can continue using the Navigation system while the new map downloads in the background. You will receive a notification once the download is complete.

Q. What if my map download has stopped?

A. If your map download has paused, please check the following:

• Data connection is established 
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park) 
• SIM card/tethered smartphone has sufficient data allowance available (where applicable) 
• SIM card access point settings are configured correctly (e.g. correct network provider selected) 
• Privacy mode is off Note: Once the download is finished, you will need to park up for a short while and perform an ignition cycle to allow the installation to complete.

Point of interest (POI) search* lets you see nearby points of interest on the navigation map, as well as search online for points of interest using a free text field and point of interest categories in the vehicle’s Navigation system. It works in the same way as an internet search engine returning extensive and up-to-date results including fuel prices, opening times, reviews and images etc. where available.
 

FAQs

Q. What is Point of interest search?

A. Point of interest search lets you use a built-in internet search engine to find any point of interest required.

Q. Where does the data come from?

A. This service is provided by external suppliers. Bentley Motors Ltd. is not responsible for disruptions in service due to temporary unavailability of supplier data.

Q. What if Point of interest search isn't working?

A. If this service is not working, please check the following:

• Data connection is established 
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park) 
• Privacy mode is off

*Only available on Bentayga 21MY+.

Android Auto™ lets you experience the best features of your Android™ while driving. Android Auto takes the features of your smartphone and makes them accessible through the car’s built-in touch screen Infotainment display. You can access your favourite smartphone apps on-the-go, in a way that allows you to stay focused on the road.

FAQs

Q. How do I use Android Auto™?

A. Connect your Android™ to the car using a USB cable. Once you have done this, an authorisation prompt will appear on the vehicle's Infotainment screen which you will need to read and accept in order to continue.

Q. Does my Android™ support Android Auto™?

A. If you have Android 9 or below you will need to download the Android Auto app on your phone. With Android 10, Android Auto is built in so the app is not required.

Q. Which Androids are compatible?

A. To use Android Auto™, you'll need a phone running Android 5.0 or higher. You can check your phone’s software version by looking at the About Device section under Settings.

Q. Can I use Google Assistant™ with Android Auto™?

A. Yes, as long as the app you are using supports the voice-command operation. Google Assistant can be activated by a long press on the voice command button on your steering wheel.

Q. Is it possible to link smartphones other than Android™ with this technology?

A. No, only Android devices are supported by Android Auto™.

Q. How much does Android Auto™ cost?

A. Android Auto is included with the My Bentley service offering at no additional cost.

*Only available on Bentayga 21MY+.

Privacy mode allows you to restrict the data feeds from your vehicle to Emergency services only. The three privacy groups let you control additional options relating to personal data and vehicle position settings.
 

FAQs

Q. What is Privacy mode?

A. Privacy mode is a facility which allows you to restrict the transmission of data from your vehicle except for use of the emergency telephony services: Private eCall, Roadside assistance call and Stolen vehicle finder.

Q: How to activate/deactivate Privacy mode?

A. You can activate/deactivate Privacy mode through the Infotainment touchscreen homepage:

Q: How to activate/deactivate Privacy mode (Bentayga 19MY-20MY/Hybrid)?

A. You can activate/deactivate Privacy mode through the Infotainment touchscreen under the My Bentley/Apps menu.

From the My Bentley homepage select the Options icon > Privacy mode > Activate/Deactivate data privacy mode > OK.

Q. What if I only want to use some of the My Bentley services?

A. You have the option to deactivate individual services (remote services only). You can do this from within the My Bentley app: On the app Dashboard, select the Details submenu (located below the vehicle name) > Service Management.

Q. What happens to my data if I sell my vehicle?

A. If you sell your vehicle you should delete it from your My Bentley account and ensure that you reset the vehicle Infotainment system to clear all personal data e.g. contacts, destinations, etc.

Bentayga 21MY+:

From the Infotainment system homepage: Settings > Privacy > Tick to Activate privacy mode/Untick to deactivate privacy mode.

Alternatively, you can also customise how the data is restricted by ticking/unticking the following categories: Use personal data, Use vehicle position, Share vehicle position.

Natural speech interaction lets you use the phrase "Hey Bentley" to wake speech activated commands within the vehicle. The increased number of commands allow you to interact with the vehicle in more conversational style.

FAQs

Q. What is Natural speech recognition?

A. Natural speech recognition allows you use a built-in internet search engine to find any point of interest required.

Q. Where does the data come from?

A. This service is provided by external suppliers. Bentley Motors Ltd. is not responsible for disruptions in service due to temporary unavailability of supplier data.

Q. What if Natural speech recognition isn't working?

A. If this service is not working, please check the following:

• Data connection is established 
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park) 
• Privacy mode is off
   

*Only available on Bentayga 21MY+

E-charging identifies the nearest charging point locations in the area or at a destination of your choice, allowing you to navigate to the most convenient location. You can filter the results by distance, charger power and bay availability.
 

FAQs

Q. What is E-charging?

A. E-charging lets you search for charging stations in your local area, on route or at your destination.

Q. Where does the data come from?

A. This service is provided by external providers. Bentley Motors Ltd. is not responsible for disruptions in service due to temporary unavailability of supplier data.

Q. What if E-charging isn't working?

A. If this service is not working, please check the following: 
 

• Data connection is established • Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park) 
• SIM card/tethered smartphone has sufficient data allowance available (where applicable) 
• SIM card access point settings are configured correctly (e.g. correct network provider selected) 
• Privacy mode is off

Personalisation online allows you to sign into your vehicle infotainment system using your My Bentley ID.

FAQs

There are no FAQ’s for this Service

Find my car saves the last parked location of your vehicle and uses your smartphone’s mapping system to guide you back to it.

FAQs

Q: What is Find my car?
A: Find my car saves the last parked location of your vehicle and assists you in navigating back to it.

Q: What information is saved?
A: The My Bentley app details the last parked location of the vehicle and the length of time it has been parked for.

Q: Do I need to be nearby my vehicle to use this service?
A: No, you can use this service from anywhere in the world.

Q: Can I use Find my car while the vehicle is being driven?
A: No, Find my car is not a tracker. It will only show the last parked location of the vehicle once the ignition has been switched off.

Q: What if Find my car isn't working?
A: If this feature is not working, please check the following:
 

• Smartphone (that you are using the app on) has sufficient network coverage 
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park) 
• Privacy mode is off
• Vehicle parked and ignition off

My car status lets you view various updates about your vehicle through the My Bentley app. This includes the status of your locks, lights, fuel range and mileage as well as service intervals and dashboard warnings.

FAQs

Q: What is My car status?
A: My car status allows you to remotely access information about the state of your vehicle.

Q: How can I refresh the data?

A: You can refresh the data by dragging the page down (on the screen where you can see the image of the vehicle) and selecting Update vehicle data.

Q: What if My car status isn't working?

A: If this feature is not working, please check the following:
 

• Smartphone (that you are using the app on) has sufficient network coverage 
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park) 
• Privacy mode is off 
• Vehicle parked and ignition off

Lock my car lets you lock and unlock your vehicle from anywhere using the My Bentley app. You can also check if your windows, doors, boot or bonnet have been left open.

FAQs

Q: What is Lock my car?

A: Lock my car lets you remotely lock or unlock your vehicle.

Q: Do I need to be nearby my vehicle to use this service?

A: No, you can use this service from anywhere in the world.

Q: What if Lock my car isn't working?

A: If this feature is not working, please check the following:
 

• Smartphone (that you are using the app on) has sufficient network coverage 
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park) 
• Vehicle parked and ignition off 
• Doors closed 
• Privacy mode is off

Activate heating lets you remotely activate climate control in the vehicle ahead of your journey. The cabin will heat to the last temperature setting that was used in the vehicle, it will not cool.

FAQs

Q: What is Activate heating?
A: Activate heating allows you to remotely pre-heat your cabin to the last temperature that was set in the vehicle.

Q: Can Activate heating be used to cool the cabin?
No, Activate heating can only be used to warm the vehicle not cool it.

Q: What if Activate heating isn't working?
A: If this feature is not working, please check the following:

• Smartphone (that you are using the app on) has sufficient network coverage
• Smartphone (that you are using the app on) has sufficient network coverage
• Privacy mode is off
  

Lock my car lets you lock and unlock your vehicle from anywhere using the My Bentley app. You can also check if your windows, doors, boot or bonnet have been left open.

FAQs
 

Q: What is Lock my car?
A: Lock my car lets you remotely lock or unlock your vehicle.

Q: Do I need to be nearby my vehicle to use this service?
A: No, you can use this service from anywhere in the world.

Q: What if Lock my car isn't working?

A: If this feature is not working, please check the following:

• Smartphone (that you are using the app on) has sufficient network coverage 
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park) 
• Vehicle parked and ignition off 
• Doors closed 
• Privacy mode is off

My cabin comfort lets you remotely heat or cool your cabin to your preferred temperature ahead of your journey.

FAQs

Q: What is My cabin comfort?

A: My cabin comfort allows you to pre-heat or pre-cool the vehicle to between 16 and 26°C ahead of your journey.

Q: What if My cabin comfort isn't working?

A: If this feature is not working, please check the following:

• Smartphone (on which the My Bentley app has been downloaded) has sufficient network coverage 
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park) 
• Sync To Vehicle selected when setting the alert 
• Privacy mode is off
• Vehicle parked and ignition off

My car statistics provides you with an overview of vehicle data relating to your trips and mileage. You can view the time and date of recent trips as well as last trip distance, average speed, travel time and average fuel/electric consumption.
 

FAQs

Q: What is My trip statistics?

A: My trip statistics captures your journey data and also lets you to view your electric versus combustion engine usage. You can export the vehicle data to Excel.

Q: How do I refresh the vehicle data on the app?

A: To refresh, drag the screen down and select Update vehicle data or click the Refresh icon.

Q: What if My trip statistics isn't working?

A: If this feature is not working, please check the following:

• Smartphone (on which the My Bentley app has been downloaded) has sufficient network coverage 
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park) 
• Privacy mode is off·
•  Vehicle parked and ignition off

My battery charge* allows you to remotely initiate vehicle charging as long as your vehicle is plugged in. You can select the time you plan to leave and the charging system will calculate a rate of charging to achieve the highest level of charge in line with your departure.

*Only available on Continental models from 25MY+.

FAQs

Q: What is My battery charge?
A: My battery charge allows you to remotely initiate battery charging.

Q: What if My battery charge isn't working?

A: If this feature is not working, please check the following:

• Charging cable is plugged into vehicle 
• Smartphone (on which the My Bentley app has been downloaded) has sufficient network coverage 
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park) 
• Sync To Vehicle selected when setting the alert 
• Privacy mode is off
• Vehicle parked and ignition off

In the event of an accident, Private eCall will initiate automatically to establish a call with the Bentley Emergency Call Centre. The call centre operator will be able to pinpoint your location and view information relating to the condition of vehicle. They are trained to guide and assist you and will coordinate the necessary emergency services on your behalf. Private eCall can also be initiated manually by pressing the SOS button in the roof console of the vehicle.

FAQs

Q. What is Private eCall?
A. Private eCall connects you to a Bentley Emergency Call Centre whose staff are trained to assist you in a crisis. The call is activated automatically, for example, if your airbags are triggered or manually by pressing the SOS button in the roof console. Your location and vehicle information will be transferred to the call centre, helping them to organise the required emergency support.

Q. When should I use the SOS button?
A. You should press the SOS button if you are involved in an accident where Private eCall has not been activated automatically. It can also be used in situations where you require emergency assistance, for example, if you witness a road traffic accident or a passenger in your vehicle is critically ill.

Q. Do I need my mobile phone in the vehicle to use Private eCall?
A. Private eCall works off an embedded SIM card installed within the vehicle. This means that the service will work regardless of whether you have your smartphone with you.

Q. Will Private eCall work when I am abroad?
A. Yes, Private eCall will work even if you are abroad.

In the event of a breakdown, Roadside assistance call provides a direct line to the Bentley Roadside Assistance Call Centre who will arrange the necessary recovery service. You can initiate the call by pressing the roadside assistance button in the roof console of the vehicle.
 

FAQs

Q. What is Roadside assistance call?

A. Roadside assistance call connects you to your local Bentley Roadside Assistance provider. The call is activated manually by pressing the roadside assistance button in the roof console.

Q. When should I use Roadside assistance button?

A. You should press the roadside assistance button if your vehicle breaks down or if a warning light appears on the dashboard and you are unsure of the cause.

Q. Do I need my mobile phone in the vehicle to use Roadside assistance call?
A. Roadside assistance call works off an embedded SIM card installed within the vehicle. This means that the service will work regardless of whether you have your smartphone with you.

Q. Will Roadside assistance call work when I am abroad?
A. Yes, Roadside assistance call will work even if you are abroad.