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BENTLEY FINANCIAL SERVICES AUSTRALIA

The experience of owning a Bentley will stay with you for the rest of your life. That’s why at Bentley Financial Services Australia, every inch of detail when creating custom-built packages are unique to your desires and requirements. By choosing Bentley Financial Services Australia, you can make the most of your valuable time by arranging your finance on the spot, at your local Bentley Retailer.

Contact a Retailer

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HANDCRAFTED CARS. TAILOR-MADE FINANCE.

Why Finance with Bentley?

To own a Bentley is to possess something extraordinary. And Bentley Financial Services Australia gives you a simple but flexible way to make that happen.

Discover our range of tailored finance solutions, available for both new and preowned cars from Bentley, full of features designed to help you achieve your personal or business goals.

Enjoy the benefits of easy budgeting and peace of mind with our competitive fixed interest rates, zero account keeping fees and attractive finance terms.

Benefits at a glance

Tailored finance solutions: select from our range of Personal or Business products to suit your needs and budget

Flexible finance terms ranging between 12 and 84 months, depending on the product you choose

Easy budgeting with the security of a fixed interest rate, no account keeping fees and no unexpected costs.

 

Important information: Because we do not know your personal objectives, please consider whether these products are appropriate for your circumstances. Before acting on any of the information on this website, please seek independent tax and legal advice. Full terms and conditions are available upon application. Available only to approved applicants of Bentley Financial Services Australia. Subject to credit assessment. Standard fees and charges apply. Available at participating Bentley retailers. Bentley Financial Services Australia is a trading name of Volkswagen Financial Services Australia Pty Limited ABN 20 097 071 460. Australian Credit Licence 389344.

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SIMPLICITY AND CONVENIENCE

TRUSTED BENTLEY SPECIALISTS

MOBILITY

EXPERT SUPPORT

By choosing Bentley Financial Services Australia, you can make the most of your valuable time by arranging your finance at your local Bentley retailer.

We are the experts when it comes to financing and protecting your new Bentley. Our mobility options are first class, backed by high-quality advice and efficient service.

No matter whether you’re buying your Bentley for business or pleasure, we have an excellent range of flexible mobility options for you to choose from.

Our tailored service doesn’t come to an end when you drive your Bentley out of the dealership, your dedicated Business Manager is only a phone call away. Whether you’re making a personal purchase or a business investment, expert support is always at your fingertips.

Your Bespoke Finance Options

When you choose a bespoke vehicle, it makes sense to choose a finance product as bespoke as the car itself. That’s why we’ve designed our finance options specifically for Bentley drivers, offering excellent flexibility, reliability and service down to the last detail.
 

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Personal Finance Products

Whether you’re looking for a Consumer Loan to help you purchase your new Bentley outright, or a Novated Lease through your salary package, we can help you find a personal finance solution that fits your budget and lifestyle.

Target Market Determination

The Target Market Determinations (TMD) seeks to provide consumers, distributors, and employees with an understanding of the class of consumers for which this product has been designed, having regard to the objectives, financial situation and needs of those consumers.

Please read the Target Market Determinations (TMD) document for our Financial Services products. This document ‘Target Market Determination’ describes who a product is appropriate for (target market), and any conditions around how the product can be distributed to customers.

Consumer Loan TMD

Consumer Loan

A Bentley Consumer Loan could be the perfect solution to enjoy a new Bentley sooner. You can personalise your loan by selecting the term, paying a deposit or tailoring your repayments to suit your lifestyle.

Enjoy the Benefits

  •  Personalise your loan to suit your needs and lifestyle
  • Select from Loan terms of up to seven years
  • Maximise your savings with fixed interest rate
  • Pay no account keeping or annual fees
  • Secure your loan with your new Bentley
  • no additional security required for approved applicants
  • Reduce your monthly repayments by adding a balloon payment at the end of your loan term or paying a deposit upfront.
 
Salary Packaging — Novated Lease
 
A Novated Lease is an excellent choice if you are looking to make the most of a salary package.
 

Enjoy the Benefits

  • Make the most of your salary package by paying for your new Bentley from your pre-tax income
  • Choose from terms of up to five years
  • Pay no account keeping or annual fees
  • Secure your Lease with your new Bentley - no additional security required for approved applicants
 
Benefits for Employers

A Novated Lease can be a simple and cost-effective way to add value to your employees’ remuneration packages, helping you find and retain talented staff. Additionally, the repayments may be tax deductible.

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Business Finance Products

Enhance your business with a Bentley.

Whether you are a sole trader or a large company; business vehicle finance with Bentley Financial Services Australia makes sense.

We will help you select from our tax-effective finance solutions, including Finance Lease and Chattel Mortgage. We will also help you tailor your vehicle finance to suit your business requirements, so you can be confident you will achieve the best possible outcome for your business.

Enjoy the Benefits

  • Know your commitments: no account keeping or annual fees
  • We can bundle your registration, CTP and on road costs with your monthly repayments
  • Reduce your monthly repayments by adding a balloon payment at the end of your loan or paying a deposit
  • Choose a finance term which suits your business cash flow – weekly, fortnightly or monthly, by direct debit or BPAY
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Contact Us

General Enquiry

If you have a query in relation to your existing finance contract with Bentley Financial Services, we look forward to hearing from you.

Phone:
1300 087 782
Mon - Fri: 9:00am - 5:00pm (AEST)
 
Email:
customer_service@bentleyfs.com.au
 
Post:
Bentley Financial Services
Customer Service Team
Locked Bag 4002
Chullora NSW 2190
 

Feedback

We work to continuously improve, so if you’re unhappy with something we have or haven’t done, please give us the opportunity to meet and exceed your expectations.

At Bentley Financial Services we pride ourselves on providing exceptional service and great products to all our customers. We believe that our consumers have the right to efficient, honest, and fair treatment in their dealings with us. We welcome your feedback, so we can continue to improve our services.
 
To provide feedback or make a complaint
 
Your first point of contact for raising a complaint and feedback is with our Customer Resolutions Team. They will endeavour to address your concerns and resolve your dispute.

Bentley Financial Services Customer Resolutions Team

Phone:
1300 087 782  Mon – Fri 9:00am – 5:00pm (AEST)
If you are overseas, please call: +61 2 9695 6311 Select Option 1

Fax:
+61 (2) 9695 6399

Email:
feedback@vwfs.com.au

Post:
Locked Bag 4002, Chullora NSW 2190

Seeking additional help

In the unlikely event that you’re not satisfied or disagree with our decision or suggested resolution, you may lodge a complaint with the Australian Financial Complaints Authority (AFCA):
 
Mail: Australian Financial Complaints Authority, GPO BOX 3, Melbourne VIC 3001
Phone: 1800 931 678 (Free call)
Email: info@afca.org.au
Website: www.afca.org.au
 
We are a member of AFCA who provides fair and independent financial services complaint resolution that is free to consumers.

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Customer Assistance

Financial Assistance

We understand that life can take unexpected turns due to unforeseen circumstances. We are committed to assisting you with finding a suitable solution to manage your repayments, whilst you get back on your feet. Please contact us if you are experiencing Financial Hardship.

What is Financial Hardship?

Financial Hardship is when a customer is willing and has the intention to pay, but due to a change in their circumstances, is now unable to meet their repayments or existing financial obligations. With formal hardship assistance, their financial situation will be restored.
 
Reasons which may qualify you for Financial Hardship

Common events contributing to financial difficulty may include:

  • Changes in income and/or expenses
  • Changes in employment such as reduced hours, loss of job, reduced pay
  • Significant life events such as illness, injury, relationship break down, death or disability
  • Natural disaster
  • Legal matters such as court actions, judgement or court orders
  • Company failure or some other event such as insolvency or administration

How to Apply

In order to assess your eligibility for financial hardship assistance, we require you to apply online via our Financial Assistance Portal (supported web browsers include Google Chrome, Firefox and Microsoft Edge).

Apply for Financial Hardship Assistance

If you have any questions and would like to speak to one of our Financial Assistance representatives, please call or email us.

Phone:
1300 087 782
Mon – Fri 9:00am – 5:00pm (AEST)
If you are overseas, please call:
+61 2 9695 6311 (Select Option 1)

Email:
hardship@vwfs.com.au

What Happens Next?

Once you have lodged your Financial Hardship Assistance application, your circumstances will be assessed to see what arrangements or options may be suitable for you. We will notify you of the outcome within 21 days.

Should we require additional information, one of our Financial Assistance representatives will be in contact with you to discuss the matter further.

If you do not agree with our decision or suggested resolution, you may refer your complaint to the Australian Financial Complaints Authority (AFCA), an external dispute resolution scheme of which we are a member.

Mail: Australian Financial Complaints Authority, GPO Box 3 Melbourne VIC 3001
Phone: 1800 931 678 (free call)
Email: info@afca.org.au
Website: www.afca.org.au

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Important Documents:

Below you will find some important documents and forms you may need for the duration of your loan.